JAMB: Steps to Track Your Support Ticket Online

Published on September 25, 2026

Candidates who have submitted complaints to the Joint Admissions and Matriculation Board (JAMB) can track their support tickets online through the Board’s Central Online Support System (COSS).

The official JAMB support portal allows candidates to create support tickets and access existing tickets to follow up on complaints submitted to the Board.

Steps to track your JAMB support ticket

Visit the official JAMB Central Online Support System.
Click “Access Existing Ticket.”
Enter the email linked to your JAMB e-Facility profile.
Enter any of your ticket IDs.
Click “Submit”to access your ticket.

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Candidates who have not submitted a complaint can select “Create Support Ticket” on the same portal and provide the required details.

JAMB also allows candidates to attach supporting documents when submitting a complaint.

The Board has continued to direct candidates to its online support system for complaints and enquiries relating to its services.

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