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NIS Announces Passport Platform Disruption for Maintenance
The Nigeria Immigration Service (NIS) has announced that its Passport Digital Platform will experience temporary disruptions as the agency carries out routine system maintenance.
According to the service, the maintenance window will run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT). This was disclosed in a public notice shared on its official X handle on Friday and signed by the Public Relations Officer, ACI AS Akinlabi.
The agency explained that the scheduled maintenance is aimed at improving system performance and enhancing the overall user experience.
“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience.
“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the notice read.
NIS appealed for patience from the public, stressing that the exercise is essential for maintaining a secure and efficient digital passport ecosystem.
“Our technical teams are working round the clock to ensure full service restoration within the stated timeframe,” it added.
The service also urged users who need assistance during the downtime to reach out via [email protected] or through its official social media platforms.
In a related update, the NIS announced on Tuesday the activation of temporary complaint-response channels on social media following the takedown of its existing support accounts. The new channels were created to ensure uninterrupted communication with applicants facing challenges with passport and visa processes.
Affected applicants can now lodge complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.
