Immigration Unveils New Complaint-Response Platforms Amid System Disruption

The Nigeria Immigration Service (NIS) has introduced temporary online complaint-response platforms to assist applicants experiencing issues with passport and visa applications, following the recent disruption caused by the takedown of its official support accounts.

In a public service announcement released on Tuesday via X, the NIS said the newly activated channels were created to ensure continued engagement with the public while efforts to restore its original platforms are underway.

“Following the recent takedown of our support complaints accounts (NIS RESPONSE), which have complemented our official handles (@nigimmigration), the Nigeria Immigration Service has activated temporary backup complaint-response channels to ensure uninterrupted feedback while restoration efforts continue,” the statement read.

According to the agency, applicants can now submit complaints through the temporary X accounts @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as through its Instagram page. Complaints may also be emailed to [email protected].

The NIS urged applicants to include essential details such as name, application number, reference number, mode of application, passport number, location, and email address to enable prompt resolution.

“We appreciate your patience and understanding. The Service remains committed to responding promptly to all concerns and inquiries,” the announcement added.

The temporary platforms will remain active until the service’s original support accounts are fully restored.